The
Colony appliance service contractor believes consumers are worthy of sincere
feedback to regularly asked questions. Owner, John Callahan, provides more than
20 years' expertise to his appliance repair company where he follows in his
father's footsteps, advocating the family belief of trustworthiness and
excellence as a home service company.
Callahan
set about working with his father when he was just 12 years old and as soon as
he got his driver's license at the age of 16 he began managing appliance
service calls. After working 20 years in the company, he and his family
relocated to North Dallas where they launched The Colony appliance repair
business which is flourishing as one of the highly referred contractors in the
area.
Callahan
credits his progress to his helpful service professionals who relate
effectively with clients, responding to all their questions and concerns,
regardless of how inconsequential they may appear to be. Making the customer
confident while creating a good association is essential to anyone working in
the home service industry.
Sometimes,
a service technician is asked to replace a part that the customer purchased
themselves. Perhaps they thought they
could save a few dollars by getting a cheaper brand or avoiding a mark-up. The problem with this is that even a brand
new part could be defective, or the wrong part could be delivered. If Callahans installs their own part, which
is generally close to the amount the customer would buy it for, and it doesn’t
work, then the company is responsible for making it right. When a service technician
installs the part supplied by the customer then their job is done and the
customer must pay. One reason service
technicians with Callahans will not take this risk because a wrong part could
cause further damage to the appliance.
Callahan's
The Colony Appliance Repair techs are authorized, licensed and insured, highly
trained and manifest themselves in a professional way, always coming punctually,
in a plainly labeled vehicle, completely supplied with replacement parts so
they can furnish same day service in most cases. People who work with
Callahan's Appliance claim they enjoy a more favorable appliance repair
experience.